Customer Testimonials
It was great I've been going there for years and will continue to Thank you
Really great communicators, made everything so smooth and helped me with exactly what I needed
Very easy process; Jeff walked me through everything. I didn't feel pressured, and I felt respected and heard. Normally, my late husband did all the vehicle purchasing, but I had to do it myself this time, and I was pleased by Hawk Ford's friendly and pleasant staff as well as the many vehicles to choose from. Special thanks to Jake Pezutto and Jeff Reckards.
Great service, always greeted when I walk in. Colin is always very helpful. Great customer service
Confused for the prize When a call he said $75 dollars but it was $110 don't make sense?
I like the honest salesman, hard to find these days, The service was above what one would expect. GREAT SERVICE!
I was in & out in less than a half hour. And I am more than satisfied with the outcome.
Very straightforward and sincere Respectful and to the point Fine fine fine fine fine fine
There was a very short wait and the service was completely quickly They explained everything well
Sense I bought my explorer xx from here last year everything from service to questions has been excellent customer service even purchasing the car was very easy and all the staff was knowledgeable and very friendly. Highly recommended Hawk Ford in xx Charles for purchasing a vehicle to all service.
Was kept advised about what was needed. Very professional. Really appreciated the garage bringing the car back to home when finished.
Very courteous, helpful, and concerned about getting everything correct. I would definitely buy from Hawk Ford again
It was great It was a great experience and my truck go fix a timely matter
Received a broken part then received wrong part Note that this not first time I received wrong parts from this dealer ship
Very good this time. Called and updated me on status of work. Had loaner car ready.
Both people working in quick lane and the experienced mechanic were great to work with. They listened to my needs and the mechanic did an outstanding job. I got new tires and an alignment and many other things needed and my car drives great now.
Aweful customer service. They won't reach out after multiple attempts. I have called and left voice mails and sent multiple texts woth bo response.
The staff were all friendly and very helpful. They were attentive throughout the process. I left extremely happy with my purchase
The dealership was great. Kyle was super helpful and the main reason I will be coming back.
The technician worked on my car earlier than expected and my service advisor kept me updated with issue and cost, plus dealership quickly provided me with a ride home while repairs were underway.
It was very good all around. Jeff Reckards was excellence They were prompt to respond. Answered questions honestly and throughly. No issues whatsoever
Had to bring the expedition back twice. Was not offered any discount for poor work .
Bill Wackerlin, the salesman we worked with was great. He was very accommodating, no pressure.
Stopped in for an oil change. Yaneli wrote me up and said it would be about 40 minutes. She called me in about 40 minutes to tell me it was done. How’s that for service. Hawk Ford has the best employees. I also like knowing that they use genuine Ford parts and oil.
Oil change completed in a timely manner. Pickup and drop off by pleasant employees appreciate that this service is offered
Prices are way to high, front desk guy was rude. Not sure what his issue was
Very obliging staff, from customer service on the phones to the service men filing out the initial paperwork before service to the professional mechanics actually servicing your vehicle.
It was good but to be honest I'm not happy that you put 5,000 miles for the next suggested oil change. Ford says between 7,500 & 10,000. Also, the number of months is way to short. Not happy at all.
$150 dollars to diagnose but it couldn't be properly diagnosed cause i said the problem happened at highway speeds on the request for the work. Should have been told it wouldn't be possible before going through the effort to send my vehicle in. Then, got charged even more money for a tire balance. The cost of repair should be deducted from the diagnosis charge.
Good experience. Prifessional but friendly. Hawk met our needs/wants regarding vehicle. We are very happy with our choice.
They had just the car and the deal we wanted. Made the whole process easy.
Very quick work. Easy pickup and the detailed video from the tech was a nice touch.
Hawk is my go to services experts for my Ford 350 motorhome. They are very trustworthy.
Fast and friendly service advisors. Great communication. Definitely recommend using this dealership to any one that need work done.
Didn't fix the problem first time. I couldn't even get anything discount for my inconvenience.
Requested A Works package along with a front and rear Differential service. A multi -point inspection was done in which looked good.
Worked fast. Got things done quickly. Friendly. Helpful. Not sure I truly needed fuel induction, but the rest was excellent.
The dealership was extremely friendly and helpful with the issues that I came into the dealership with. Such great customer service overall
Went out of his way to help me. Great guy to have working for Hawk Nissan.
They take care of my car when I have a concern or when a problem occurs.
On time, quick and professional however I didn't receive trade in estimate what you offered
Kathy, in the truck department was very helpful. Would come back again to have my RV serviced.
Great experience. I feel like a long time valued customer I recommend Hawk Ford be your go to car dealership!!
I can always get an appointment same day. That is a plus for me. Staff are always keeping me informed on what is happening with my car.
Great efforts and results by Cathy C. (service writer) and Ed (technician) with exceptional communication.
I loved that they picked up my car from my workplace, kept me informed of its service, helped me make informed decisions, and returned my car to my workplace by the end of the day!
Very efficient. Easy to work with. Always attentive. Always happy to bring our vehicles in.
Took my car for an oil change great experience service writers were great to deal with very helpful and knowledgeable. will be back again for more services
It was great. Service was outstanding. The staff was professional and friendly. I would highly recommend Hawk Ford
Great experience Josh and Collin are awesome. Service advisors will be back again for more services.
Very direct communication, attentive and relaxing wait room. Gerardo even provided console tops we were unaware of.
Prompt, friendly, transparent Jerry was easy to work with and answered all my questions No
Always pleasant and professional. Explain to me before doing any work. I always come back to have work done when I need to.
Best ever Best experience ever and Chris Babalis is the best, he got me a new car that I like and he explained everything on the papers step by step from A to Z. Now I will share my experience with friends and this is my new dealership. Thank you.
Very professional. Seamless experience. Very quick diagnosis and repair. Kyle is very good at explaining the process. He was kind and provided timely updates.
My experience with Hawk Ford has always been expert, friendly and honest service. What more can I say?
Josh and Jerry took care of my truck's needs. They are knowledgeable and skilled at what they do and make their customers feel very valued. Thank you!
On top of things through this whole service process. Keeping everything organized and running smoothly.
I run a business out of my home and the mobile service has been a tremendous benefit as it is not always easy to get a van to the shop for an oil change. Greatly appreciated!
Nick and Chris were beyond helpful and professional on every level. They made the experience so easy and pleasant and we could not be happier! We would highly recommend them both to our family and friends!
The dealership service counter personnel were helpful, knowledgeable, attentive to my vehicles needs. Technician was helpful, courteous and seemed knowledgeable of the needs my vehicle had and how to fix it in a timely manner.
Jerry took care of multiple recalls for my 2017 Navigator, plus oil and transmission fluid changes. Very responsive and open about a few outstanding issues with my older vehicle.
Had an appointment at 7am, was quickly checked in and waited in quick lane sitting area and car was immediately serviced and was out the door within the hour
I love your service,I think you guys are the best team ,that’s why I always bring my cars!
Nice people, great work Like how the work is done and staff is friendly Great
I’ve trusted Hawk for years because their quality and service are consistently outstanding. On the few occasions when I had to use other providers due to being too far away, the difference in quality was obvious. Hawk gets the job done right about 96% of the time, and their efficiency is impressive trucks are in and out quickly, which keeps my operations running smoothly.
Excellent customer service!!! I was given a detailed explanation of all the fixes that were made, as well as if I had any questions, or follow-ups to please let them know. Then they followed up with me 2 days later to make sure everything was OK that's amazing
Considerate of my time, willing to work with me, and a pleasure to deal with.
Very accommodating. Understood what I was looking for and presented me with options. They were knowledgeable about the vehicles.
Friendly,professional, accommodating. When needing an additional part they used the transport to take him home as to not spend entire day waiting.
My favorite part was i didn't spend 8 hrs trying to purchase a vehicle process was quick and easy
Did a good job...but now you have a fee if you use your card is xx...
Was a great service. In and out. Friendly staff. Helpful, kind, assertive, on time, informative, welcoming
I had a great experience with Hawk! Dylan was wonderful to work with throughout the entire process, and I really appreciated that Andrew was able to work with him on the Ford side so I could continue working with Dylan even though my vehicle was at a different Hawk dealership. Everything went smoothly, and they made the whole process easy and comfortable. I’m very happy with my Bronco Sport and would definitely recommend them!
I was treated nicely and I appreciate it I would recommend them to anyone looking for a truck
Everyone is professional and they explain everything to me before fixing the problem. I will always be back!
Your service are always fast and curtious with their assistance and availability to answer questions
We picked up our new Expedition last Friday, Kirk worked with us to get what we wanted at a price that was really better than I expected for a new 2027. He made the process pleasant, not painful like some other dealers. If you want a good experience ask for Kirk!
Jeff worked with our finances and offered us an undeniable deal. It was a smooth ride trading in our vehicle. In the end, we couldn't ask for a better experience. Thank you to Jeff and Hawk Ford!
Experience was fine. Work done properly and prompt. We typically go to Hawk Ford for service.
Great with the dealership. Not so much with the Ford recall. Did not receive the car for 6 weeks waiting for the recall fix. But when the dealership received the parts, they had the car ready the same day.
It would have been nice if they vacuum the interior and they gave it a wash like Toyota
Way overpriced. Recommended a new set of spark plugs which we needed, but not at their price. 50% higher than my local Ollie’s in Batavia.
Kirk took great care of us and we will be shopping with him again Kirk is knowledgeable and helpful and put us in the right car for us
Efficient and thorough They got what I needed done fast and everything seems to be working fine a great experience
We have been taking our fleet to hawk ford for years now. I trust no other dealer or mechanic to work on our fleet! They are professional and get back you on a timely manor! Kathy in truck center is awesome and helps us with all our needs! Keep up the good work you guys rock!
Working with Jeff was a pleasure he definitely worked on me with price and my trade in he was very patient which I appreciate it.
Clear comms, set expectations as the primary point of contact. He was friendly and informative.
Service took longer than expected. Also, check out with cc was disturbing. Since adding a fee for cc started in early summer, customers should have been notified.
Brief encounter; good outcome- that's what I expect from a Ford dealership otherwise I would by a different brand.
Like the service Friendly and accommodating Not much more to say, it was just a tire
Kathy went above and beyond communicating with the insurance company and myself. Got technicians to come out and get the job done in a timely manner.
My quick lane experience is always good. The rest of the dealership staff is mediocre at best.
After experiencing some concerns about the service at Hawk Ford- Joshua the service manager went above and beyond to make it right! I will continue to have my vehicles serviced here
Always very accommodating Gets me in fast and always gets the work done fast never a bad experience
From research to deciding on a car to working with somebody locating the car to actually closing the deal on the purchase and trading in my previous vehicle the process went very smooth very streamlined I couldn't have asked for a better transaction.
Absolutely wonderful. Very easy experience Rick was also amazing, found the perfect truck, quick deal no hassle
Honest and clear on all features and pricing Honest and clear on all features and pricing. I would definitely buy again and refer friends
Met my Needs. Made an appointment for my oil change in 15 minutes from my phone call. Service was completed in a timely fashion. Informed me of upcoming maintenance schedule. You Scored with me on all 3 of those points ! Thank You
Always a great experience. I was able to get an appointment right away, didn't take too long, and the staff are always pleasant and knowledgeable