Customer Testimonials
From research to deciding on a car to working with somebody locating the car to actually closing the deal on the purchase and trading in my previous vehicle the process went very smooth very streamlined I couldn't have asked for a better transaction.
Absolutely wonderful. Very easy experience Rick was also amazing, found the perfect truck, quick deal no hassle
Honest and clear on all features and pricing Honest and clear on all features and pricing. I would definitely buy again and refer friends
Met my Needs. Made an appointment for my oil change in 15 minutes from my phone call. Service was completed in a timely fashion. Informed me of upcoming maintenance schedule. You Scored with me on all 3 of those points ! Thank You
Always a great experience. I was able to get an appointment right away, didn't take too long, and the staff are always pleasant and knowledgeable
She was very personable made you feel welcome and did whatever she could too. Please, the customer.
Your costumer Service has declined significantly- It's sad. And the service manager refuses to call me back about my concern
Friendly and highly communicative. Collin and Yaneli did a wonderful job and got the repairs and service done on time to my needs.
This is my Wife's vehicle. She is very hard to please but was Very happy with the results. You're service manager treated her well and gave her your top mechanic.
Colin did a great job in seeing that the repair was done on a timely basis and keeping me informed. Colin explained all the issues and options available to me. Ben did a fine job in repairing the car and in explaining the repairs to me.
I think it was good overall I appreciate the time you took to explain to me the difference in the works vs 10k service and the extra costs for syn oil. Also the sticker being at 10k miles and not less for next visit which is good. I feel the price was a bit high for me to come back. I was quoted $100 at another shop for same service. I was using my Ford points.
Kyle listened to my concerns and went above and beyond . He made sure I was satisfied and taken care of.
The staff was friendly and very helpful. Jerry went above and beyond to help me.
I conveniently set my appointment online and the Quick Lane team had me checked in and serviced within the hour. Very fast and thorough.
Customer service oriented with the service team to follow Na Customer service oriented with the service team that is very knowledgeable during the visit
Colin went above and beyond during my elderly mother's pick up and delivery tire purchase. He spent additional time with her, was patient, and did everything he could to make it a positive experience. 11 out of 10 Thank you!
The guys there are always great to work with. Smiles and courteous. They just make getting an oil change and recalls fun and they explain everything.
Dan performed the diaginostics as requested. 15 word minimum, done,done,done,done,done,done!!!!!!!!!!!!!!!!!!
Kyle was extremely helpful with a difficult repair. He made sure I had a loaner and the repair was made as quickly as possible.
Brought my F150 in for a recall on my transmission control module. They did the update. Kyle was very helpful and polite.
Overall, a great experience I would definitely recommend them to a friend Salesman made the experience effortless
I was treated very respectfully. Everyone was helpful and efficient. I was listened to as to what I was looking for and what I could afford.
Easy to work with. Low pressure. Good inventory of vehicles. No added crap, like nitrogen filled tires, plastic door molding, flashing taillights, on their cars.
The manager, Jim and the sales rep Dylan were very helpful and they were a pleasure to work with. The vehicle I purchased was everything they claimed it was. They were helpful from putting the car on a lift for my inspection of the underside to helping me with the financing. I’m really happy with the car. The only issue I had, was I recently just noticed that the adapter sleeve to accommodate the aftermarket rim on the rear right side was missing. I don’t feel it’s a safety issue now and I’ll install it soon. ... Read More DealerRater - Sep 19, 2026
Fast booking time from the phone call to having the service come pick up the car complete the oil change and bring it back all within a few hours
The dealership was great Staff were very helpful and friendly Definitely would come back if I have any problems with my vehicle
Overpriced repair. Took longer than it should have I will not be coming back again
Kyle was very thorough and helpful! The pickup and delivery made the repair stress free.
They fixed my issue on shifting quality. Kyle was a very nice guy and calm and helpful to know what my concern is.
Answered all questions. Prompt pickup and dropoff Kept me informed of progress and advised what other services needed in future
Amazing dealership. I reached out to a number of Ford dealers for pricing, and Chris was quick to reply and stayed engaged throughout. He answered every question professionally and on time, while other dealers were slow to respond and failed to address what I actually asked for. One example of how far he went: when I questioned whether his pricing was competitive, he ran my X-Plan employee pricing against his own vehicle and sent it to me, showing his negotiated price was over $600 better. Most dealers would not volunteer that. He also sent full details that I requested, so I ... Read More DealerRater - Sep 17, 2026
Regular service w genuine recommendations. Tech rep seemed knowledgeable about service needs. Declined them since trading the vehicle soon.
They changed my oil and I paid them, It not like it was brain surgery.
Vehicle was fixed on time pick up and drop off service was an added bonus
Prompt. As expected. Fair price. Video status is a nice touch. Thank you very much.
Excellent great customer service I was very pleased with the customer service I received. She was so helpful and nice
Relaxed and very easy to deal with. Low pressure. Gave me a good price on my trade. They were very easy to deal with.
Wonderful and easy Polite and kind service manager I would highly recommend Go go go
Very accommodating, extremely professional. Would use them again. They came to my work and picked it up, and they also came in and dropped off my keys. There was a mixup about the time for pick up, and they were very accommodating until I could get there.
The dealership is great, great level of service and makes it easy to continue bringing my car there
Kathy at the truck pro center was very helpful in getting my RV oil changed on time.
I came in for the works package but had a few other recommended services also completed. Amaar was very good at explaining the mechanics diagnosis. Nice young man.
5 As always terrific service by the entire Hawk Ford team. Great job! And thank you.
See the comments above and you'll understand. See the screenshots previously Why didn't I get the monthly special at this quick Lane?
I can’t say enough about the team at Hawk. Gerardo and the team worked diligently to assist me with work needed and I appreciate them very much.
Prompt services. Kept me informed. Brother up to date with other services that needed to be preformed.
I appreciate how they can pick your car up and bring it back to you when you’re not able to. I thank God for that service other than that I just really appreciate the della for having these services for their unable sometime
Professional, polite, quick and also provides excellent video inspection that gives me a peace of mind.
Thorough and honest service A problem that was supposedly fixed by a non dealer was quickly identified and repaired.
Very satisfied They give you a good service,they treat you good and explained to you everything clearly.
I had a driver seat top replaced and when I got the car back the bottom of the driver seat was bent. I had it picked up for diagnosis and it was approved. The new seat came in and something was broken. I was not given specifics so I'm not sure. I had to have the vehicle delivered back to me then get picked up again once the new seat part came in. I don't care how long it took but I feel the car should have been returned to its original condition and it wasn't. At ... Read More DealerRater - Sep 11, 2026
Kathy and the service team at Hawk Ford Commercial did an outstanding job on our motorhome. Working with Kathy is always a pleasure as she makes the entire process seamless and stress-free. We especially loved receiving the detailed video from the service technician, which clearly explained the diagnostic information for our engine before any work began. We highly recommend their professional and transparent service!
Took vehicle in for an evaluation. Misdiagnosed the leak and I paid for a front axle seal I didn't need. Had to take time off work to take it back a second time to get it fixed. Then they wanted to charge me for the original fix on the problem. I really need to talk to someone about this
Fast, professional service with great communication. Nice waiting area with coffee and water, friendly and helpful service advisors
Was kept informed on what was needed. Very professional and friendly Only service center for oil change and recalls
Honestly, the best customer service I’ve had from any dealer. My service advisor, Yaneli, was super helpful and went above and beyond to make sure my car was good to go. She made sure my third party warranty covered everything it was supposed to and always kept me informed on the status of my car. There’s a reason I’m taking time to write this review. Thank you Hawk Ford of xx. Charles and Yaneli for creating a pleasant experience. 10/10
Kyle is awesome went above and beyond! Kyle is awesome went above and beyond to find a way to make things right with back to back problems he was extremely polite we would recommend hawk xx Charles to anyone because of his professionalism
Quick and easy Was in and out in a reasonable time There was no pressure .
I come from Wheaton to use this service center. They are professional and get my oil changes and work done as promised. Josh the service manager is top notch and cares about his clients.
Quick response. I love that they pick up and deliver the car since my husband has health issues.
Did a great job performing recalls and required maintenance items. Also it was great having the truck picked up and brought back.
Repairs made in a timely manner. Treated courteously by the staff. Car brought to the front for me.
Good. I was serviced promptly, issue was diagnosed correctly and handled efficiently. It was a hassle free experience.
Hay eric, just saying hello! Missed you on the last service ! Always fun talking with you ! See you when the snow is falling next
Fast, efficient, and easy to communicate with ! 5 star Your employee was very pleasant and warm
Eric and Chris were fantastic to work with. Give them both a raise!! They both deserve it.
They were helpful, friendly, courteous and professional. They treated us like family! We'll be back
Eric Finlon and the rest of the staff were very welcoming and answered all of our questions
Really enjoyed working with Bill Wackerlin at Hawk Ford xx. Charles! He was outstanding in every sense with helping me to get a new Bronco. Hope to buy another car from Hawk Ford xx. Charles in the future!
I do not know why the service department does not include the truck division. Kathy and the workers there deserve to get credit like anywhere else. Also, DJ is no longer in the the sales department but still is showing up there. There is also no coffee or drinks available in the truck service area, why is that?
Excellent service from pickup/delivery to communication with the service agent. The multi-point inspection, diagnostic, and estimate allowed me to manage my vehicle's maintenance.
Starts with the Service writer (Josh) to talk and understand the customer issue and then the service writer documents and explain the customer concern to the mechanics and together they talk and find the cause. So in short, I love the Hawk Ford for employing people that understand and listen to the customers. Everything works together and together a great and compassionate team is created. I’m Dave H. and I drive a Hawk..
I have always had my car serviced at Hawk Ford because all staff members are courteous, knowledgeable and prompt. A1 service
Basic oil and tire rotation but didn’t try to oversell, timely, friendly, organized. A+ service
Courteous, knowledgeable. Was helped quickly. Kyle Haas kept me informed and e explained the plans for repair
Still have issues, recalls, which seems to be ongoing after taking it off the lot.
Best service I have ever received! Thank you for the kindness and assurance that I am in good hands
Just bought a nearly new car at Hawk. Eric the salesperson was extremely helpful and not pushy. Everyone I encountered was very helpful. Thank you! S. Becker
My experience from the time I came in looking for a vehicle to the several times I have had the car service has been exceptional. The sales staff and the service department are a cut above the rest.,
Was pleased with the professional treatment, patience and flexibility of the sales staff. Overall was a very positive experience.
Business management process was tense and difficult. First, the loan amount was incorrect by $800 and had to be adjusted. This caused me to question every other number, for obvious reasons. No credible explanation was provided for the error.
Additionally, the offers for additional warranty coverage were overly expensive and overlapped with the Blue Care certified warranty. I was asked to pay for overlapping coverage during the 12/12 Blue certified warranty. It didn’t make sense to pay twice for coverage I was already receiving.
To top things off, Bill’s computer locked up and Chris had to complete the process on ... Read More DealerRater - Aug 13, 2026
The team at Hawk Ford made the purchase of a new Bronco as my daughter first new car a pleasant experience. They even went the extra mile to help us surprise her with the new Bronco.
Purchasing a car from Hawk Ford in xx. Charles was an enjoyable, honest, efficient, and transparent experience.
Jeff was great and worked hard to get me in my mustang . Even gave me his personal number of I have any questions.
Service was for diagnostic and evaluation. Listened to concerns and addressed each one. Work was done efficiently and we had the car back the same day.
It would be helpful if you would remind the customer about their tire rotation if it is needed.
The dealer is just ok, charged me 3% to use credit card to pay. Nothing posted and wasn’t informed until time to pay.
Friendly service without high pressure sales tactics. The negotiation and buying process were fair and expedited. Overall a very positive experience
The work on my rear brakes was completed earlier than first mentioned. The service at the counter was excellent. Thank you.
The service has been wonderful. Everyone has been extremely helpful, courteous and willing to help. I am very pleased with the experience!
As always, the team at Hawk Ford took care of my maintenance needs. For the first time I used the pickup and dropoff service and that was fantastic. I don't recall the name of the woman who coordinates the pickup/dropoff, but she gets 5 stars as well.
Jeff was great, very professional and informed me of all the features of my new mustang.
Was an easy and fast experience in purchasing a new car, everybody that was assisting in the purchase was very helpful and nice, would recommend to buy a car from them
This is the third car I have purchased at this dealership, I have been very happy here.
This was repaired to the interior of a new car. They did it in the timeframe. They told me it would be.
Excellent professional, friendly, knowledgeable service! Especially the service tip they give you when you pickup your car after service.
Customer friendly, courteous, listens to customer, quality work and time efficient, hassle free, easy to make an appointment
Clean Facility. For the most part I am greeted right away, occasionally it takes awhile but thats usually when it's pretty busy so I understand. They take good care of my Escape so I'm happy.
Service Department was great, Gerardo took really good care of me and my F-150.
Everything was very professional, and the service was friendly. They clearly explained every detail about the car and the contract.