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What Automotive Services are Considered Essential?

While many people are spending most of their time at home, many of them concerned about their jobs and financial future, they may wonder why automotive services are considered essential during the COVID-19 pandemic. However, for anyone, including first responders and medical personnel, who finds themselves in need of a replacement vehicle, or a more reliable means of transportation, automotive dealerships and service providers fill an essential role.

Perhaps you’re not a first responder, but you need a reliable vehicle to get to and from the grocery store and the doctor if necessary. Maybe you deliver groceries to the millions of people who are sheltering in place, or work at an essential business. Whatever your transportation needs, it’s important to know that if your car needs to be repaired or replaced, you will be able to get back behind the wheel to do what you need to do during this unprecedented time.

At Hawk Ford, we understand how important it is to have reliable transportation. We also understand that safety and wellness must be the primary concern for each and every person in our community as well as the rest of the country and the world. Therefore, we are taking every precaution to ensure the safest experience possible if you do require our services.

How the Industry is Safely Providing Essential Goods and Services

Our knowledgeable Ford dealer near Wayne is doing everything necessary to keep both our employees and our valued customers safe while providing availability of both new and quality used vehicles to those who need them. Just as most other automotive sales and service providers, we are offering in-person sales by appointment only, online sales, and many additional options for service calls as well.

We appreciate that most customers will prefer to complete as much of the purchase process online as possible, and we are striving to provide multiple options to fulfill these needs – including pickup and delivery at the office or home – whatever is most convenient for you.

Because making a purchase online is something new to the automotive industry, for the most part – and we understand that a vehicle is a significant purchase – our dedicated staff is happy to answer any questions via phone or email, send videos and pictures, and do everything we can to make the buying process as personalized as possible. If you do choose to come in for a test drive, rest assured that every safety precaution will be taken, right up to making sure the iPads used for signing documents are wiped down with disinfectant.

We’re All in This Together

As an essential business, Hawk Ford of St. Charles wants you to know that we are here for our customers, our employees, and that our number one priority is to work with everyone in our community to help in any way we can. Stay safe.